Privacy Policy

Overview

HomeQueue (“we”, “our”, “us”) is a household job and maintenance tracking app available on the web at homequeue.app and on iOS. This policy explains what personal information we collect, how we use it, and the choices you have.

By using HomeQueue you agree to the collection and use of information as described here. If you have questions, contact us at hello@homequeue.app.

Information We Collect

Account information

When you create an account with email and password we collect your name and email address. When you sign in with Google we receive your name, email address, and profile picture from Google. We store the name and email only.

Household and job data

Everything you create inside the app (households, jobs, upkeep tasks, notes, cost estimates, and scheduling) is stored and associated with your account. This data is shared with other members of your household as intended by the product.

Photos and files

If you attach photos or documents to a job, those files are uploaded to our secure cloud storage. They are accessible only to members of your household.

Device and usage information

We collect basic technical information including device type, operating system version, browser type, screen size, IP address, and pages visited. This helps us diagnose issues and understand how the app is used.

We use product analytics (PostHog) to track which features are used and to record session replays of how the app is navigated. This helps us identify and fix usability problems.

We use ad measurement tools (Meta Pixel on the web and the Meta SDK on iOS) to measure how well our advertising performs. See “Advertising and Ad Measurement” below for what is shared and your choices.

How We Use Your Information

• To create and manage your account
• To provide the HomeQueue service: storing your jobs, syncing across household members, and powering the plan scheduler
• To send transactional emails (account confirmation, password reset)
• To process subscription payments and manage your plan (Pro features)
• To send push notifications about your household when you opt in (iOS)
• To improve and maintain the app

We do not sell your personal information. We do not show ads inside HomeQueue and we do not target ads to you based on your activity in the app. We do share limited measurement data (a hashed version of your email and a unique account identifier) with Meta so we can see whether our ads are working. See “Advertising and Ad Measurement” below for full detail and your choices.

Advertising and Ad Measurement

We run paid advertising on Meta (Facebook and Instagram) to find new HomeQueue customers. To know whether those ads work, we share limited information with Meta.

What we share with Meta

• A hashed (one-way encrypted) version of your email address
• A hashed version of your HomeQueue account identifier
• The fact that you signed up, and (if applicable) that you upgraded to Pro
• Standard click identifiers that Meta sets on its own (the _fbp and _fbc cookies on the web, or the equivalent identifier on iOS when you allow tracking via Apple’s prompt)

What we do not share with Meta

• Your name in plain text
• Your address, phone number, or payment details
• The contents of your jobs, tasks, notes, or attachments
• Anything from inside other people’s households

How it works

• On our website we use the Meta Pixel and Meta’s Conversions API to send these signals.
• On iOS we use the Meta SDK to do the same. Apple requires us to ask for your permission before tracking using your device’s advertising identifier. If you decline, we still send Meta a smaller set of measurement signals via Apple’s privacy-preserving framework (SKAdNetwork).
• Meta uses these signals only to credit our own ads and to optimise who sees them. Meta does not get to see your activity inside the app.

Your choices

• On iOS you can decline the tracking prompt at first launch, or change it later under Settings → Privacy & Security → Tracking.
• In your browser you can block the Meta Pixel using ad-blocking extensions or your browser’s privacy settings.
• You can also email us at hello@homequeue.app and ask to be excluded from ad measurement entirely.

Third-Party Services

HomeQueue uses the following third-party services to operate. Each has its own privacy policy.

Cookies and Identifiers

When you use homequeue.app we set or read the following:

• Authentication cookies (so you stay signed in)
• Analytics identifiers used by PostHog to understand product usage
• Meta Pixel cookies (_fbp, _fbc) used to measure ad performance

You can control cookies in your browser settings. Blocking analytics or advertising cookies will not affect how the app itself works.

Data Storage and Security

Your data is stored on Supabase infrastructure. We use row-level security to ensure you can only access data belonging to your household. All data is transmitted over HTTPS.

We take security seriously but no method of electronic storage is 100% secure. If you become aware of a security issue please contact us immediately at hello@homequeue.app.

Data Retention

We retain your data for as long as your account is active. If you wish to delete your account and all associated data, contact us at hello@homequeue.app and we will action your request within 30 days.

Your Rights

Depending on where you are located you may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at hello@homequeue.app.

Children's Privacy

HomeQueue is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Continued use of HomeQueue after changes constitutes acceptance of the updated policy.

Contact

For any questions about this Privacy Policy, please contact us at: hello@homequeue.app