Frequently asked questions

When you first sign in, you'll be asked to create a household or join an existing one. Give your household a name (e.g. "The Smiths" or "42 Maple Street"), and you're ready to start adding jobs.

In Settings, tap "Household" and you'll see an invite code and an "Email invite" button. You can either share the invite code directly with household members (they enter it in the app), or tap "Email invite" to send them a link that takes them straight to the join page. Pro tip: have one household member create the household and invite others — this prevents duplicate households and keeps everyone on the same page.

Yes. When you sign in, you'll see the option to join an existing household. Enter the invite code you received, and you'll be added to that household.

Your Pro subscription is per user and covers all households you own. When you upgrade to Pro, any household you create automatically gets Pro features — and all members of that household get those features too, even if they're on the free tier personally.

Pro gives you unlimited jobs, unlimited upkeep tasks, the ability to own multiple households, and file attachments on jobs. Free tier includes 5 active jobs, 3 upkeep tasks, and the ability to own one household.

Your jobs stay in HomeQueue. If you have more than 5 jobs, you'll see all of them, but you won't be able to add new jobs until you're back under the 5-job limit. You can delete jobs or upgrade back to Pro anytime.

Tap the plus button on the Jobs tab and enter a title — that's all you need to create a job. For a priority score (so HomeQueue can tell you what to tackle first), add effort level (Quick fix to Major multi-day project), estimated cost if relevant, and rate how important it is to your household (1–5 dots). These fields are optional but recommended so HomeQueue can prioritise your jobs. You can add notes, status, and assign it to a household member anytime.

HomeQueue calculates priority based on effort, cost, and importance. A higher score means it's worth tackling sooner. The formula is consistent, so you can trust the scoring over time.

Say "Hey Siri, create HomeQ job" and HomeQueue will capture the job title instantly. You can come back anytime to add effort, cost, importance, and other details so HomeQueue can prioritise it for you. You don't need to fill everything in right away — it's perfect for capturing ideas on the go.

Jobs are one-off tasks (paint the bedroom, fix the leaky tap). Upkeep tasks are things that repeat on a schedule (check smoke detectors every 6 months, service the air conditioner yearly).

Yes. When creating or editing a job, tap "Assigned to" and select a household member. If they have notifications enabled, they'll get a notification that they've been assigned a job.

Jobs have four statuses: Unscheduled (you know you need to do it, but don't have a timeline yet), Pending (ready to tackle), In Progress (currently working on it), and Completed (done). Use Unscheduled for jobs that aren't urgent — when you're ready to tackle them, change the status to Pending and HomeQueue will help you prioritise them in your plan.

Yes. Tap a job and change its status to Completed. HomeQueue will celebrate with you and track your progress. Completed jobs don't count toward your free tier job limit, so you can keep completing and adding new ones.

Upkeep tasks are recurring jobs that repeat on a schedule — things like servicing the air conditioner every 6 months or checking smoke detectors annually. Set them up once, and HomeQueue reminds you when they're due.

Tap the Upkeep tab and tap the plus button. You can create a custom task or choose from over 50 pre-built templates covering common household maintenance — things like servicing the air conditioner, checking smoke detectors, or cleaning gutters. If you create a custom task, enter the title, how often it repeats, and when it's due.

Yes. When creating or editing an upkeep task, tap "Assigned to" and select a household member. If they have notifications enabled, they'll get a notification that they've been assigned a task.

Yes. When creating an upkeep task, set "Notify before" to how many days before the due date you want to be reminded. All household members with notifications enabled will get the alert.

Tap "Done for now" on the task card. HomeQueue records the completion date and automatically schedules the next due date based on the repeat interval.

The Plan tab shows all your jobs organised by week, ranked by priority. When you add or change a job, a flashing "Optimise" button appears — tap it to see HomeQueue's recommendations for what to tackle when. Review the suggestions, accept them, and the button turns green "Ready to go." You stay in control of every change.

Yes. Drag jobs between weeks to schedule them exactly when you want. Once a job is where you want it, tap the lock icon to lock it in place — the optimiser will work around locked jobs and won't move them.

Tap the availability dropdown at the top of the Plan tab. You can set how many hours you have available each weekend and mark specific days when you're unavailable. HomeQueue uses this to help optimise your plan around everyone's actual availability.

In Settings, tap "Notifications" and allow HomeQueue to send notifications. You'll then receive alerts when you're assigned a job, household members make changes, and on Friday evenings for your weekend plan.

Owner created the household and can delete it. Admin can manage members and settings. Members can add and complete jobs and upkeep tasks. Roles help keep the household organised.

You've reached your free tier limit of 5 active jobs. Upgrade to Pro to add unlimited jobs, or complete some existing jobs to make room.

You've reached your free tier limit of 3 upkeep tasks. Upgrade to Pro for unlimited upkeep, or delete some existing tasks.

Free tier allows you to own one household. You can be a member of multiple households, but can only own one on free tier. Upgrade to Pro to own multiple households.

In Settings, tap "Household" and select "Delete household." This removes the household and all its jobs and upkeep tasks — this action cannot be undone. Only the household owner can delete it. All household members will lose access once it's deleted. Make sure everyone has saved any important information before deleting.

Visit the Contact page from the footer to reach out with any questions or issues.